Av Trimble smartdelivery | Article | September 10, 2019

The Impact of Green Delivery on Customer Satisfaction

As consumers are becoming increasingly environmentally conscious, companies need to explore greener delivery options to reduce their carbon footprint and create an eco-friendly customer experience.
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Av Trimble smartdelivery | Article | August 31, 2019

Self-service and Customer Experience in Retail Logistics

Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
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Av Trimble smartdelivery | Article | August 26, 2019

Optimise Delivery Services & Experience at the Doorstep

The goal of a company’s logistics channel is to ensure that the product is delivered to the customer on-time and without any unfavourable incidents. The area where companies face the most problems is the last mile.
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Av Trimble smartdelivery | Article | August 20, 2019

DHL Sweden extends their Service Point delivery with guiding maps to enhance Customer Experience

In order to simplify for consumers to locate their closest Service Point, to receive or send parcels - DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.
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Av Trimble smartdelivery | Article | July 4, 2019

Omnichannel Logistics and the Challenges to Reach Customer Satisfaction

How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
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