Av Trimble smartdelivery | Article | December 5, 2018

Ten Best-In-Class Features for a Last Mile Delivery Operation

1. Plan for It

Firmly planned strategies grounded on well-examined labor and activity standards allow effective management of manpower and capital assets for optimum productivity. Logistical businesses are required to incorporate this rationale to their last mile delivery operation. This allows them to arrange for special tools in order to scale performance against their strategies.

2. Implementation of Suitable Technology as per Business Requirements

There have been a number of refined logistical technology applications specially engineered to assist logistical businesses in driving efficient last mile deliveries and in enhancing service standards. A logistics application must provide cutting-edge functionality in a fully incorporated solution, offering reliable reporting and performance, convenient usability, and capability to view the whole delivery process.

3. Explore and Evaluate Data

After the selection and implementation of the logistics management solution, and with the availability of a basic level of functioning history, a logistics business must start with data analytics to evaluate the gap areas of last mile delivery operations and requirements of their consumers, to identify areas for cost savings.

4. Devise Standard Operating Procedures

Systematic data analytics further leads to the improvement of strategies against which performance can be scaled. The best last mile delivery operation can further help in instituting basic standards for each aspect of the distribution procedure.

5. Understand Limitations in the Last Mile Delivery Operation

While considering a technical solution to support a last mile delivery operation, it needs to be ensured that it sufficiently flexible in addressing usual quantitative as well as qualitative business-related constraints and requirements.

6. Driver Management

Logistical businesses are required to closely examine and monitor the activities of the driver at every stop, evaluating their performance and the service periods against activity-based criteria in order to make sure that the driver’s time is being utilized effectively, after driving away from a distribution center.

7. Consumer-Based Strategy

While every business desires for an optimized route plan, a balance is required to make sure that the routes and the time of delivery are in accordance with the expectations and requirements of consumers. A strategy focused at consumers would allow businesses to more efficiently run last mile delivery operation while improving consumer experience.

8. Measure Your Consumer

Capturing consumer history including receiver issues or dock delays can highlight delivery complications because of the consumer. Having this data would help logistical businesses to work efficiently with their consumers by addressing their concerns and assuring better consumer support.

9. Prepare for the Unexpected

Contingency plans should be prepared and logistics businesses should have real-time visibility into unexpected occurrences. Consumers should also be provided with notifications about imminent delays along with the updated ETA.

10. Scale Performance against the Strategy

Eventually, a logistical business can establish a well-planned strategy to accomplish proficient last mile delivery operations. Comprehensive reports and business analysis tools should be utilized to assess the trends of last mile delivery operation in order to further refine the planning, placement, and management of resources.