Lantmännen has selected Trimble smartdelivery to digitalize its service flows and streamline its service processes. The new tool enables their field service engineers to work in a new and more modern way and Lantmännen’s construction equipment customers will benefit from enhanced service quality.
The goal of the project is to establish a new way of working for Lantmännen’s field service engineers. By using the new mobile solution, the field service engineer will be able to access important information from anywhere. This will increase the field service engineers’ efficiency and flexibility, and all information collected in the field will be instantly available to the organization. It means that the field engineer will be even more mobile and always have access to up-to-date information. Lantmännen’s subsidiary Swecon, which resells Volvo construction equipment in Sweden, Germany and the Baltic region , will be the first organization to use the solution
Lantmännen and Trimble smartdelivery foresee that the implementation of this solution will optimize regional and central resource planning, provide a more efficient administration of service tasks and create a completely digitalized service order flow. High-class service and support is becoming more and more important for customers purchasing large, business-critical construction equipment. The purpose is that Lantmännen and Swecon’s customers will enjoy improved service quality and an enhanced customer experience.
The technical solution is based on the intelligent mobile workflow product Trimble smartdelivery. An enterprise-class, client-server based mobility platform with functional libraries for field service organizations. It provides the field service engineer the means to access and deposit information from several different back-end systems when he or she is working in the field. For example, the field service engineer will be able to retrieve information on the order, the equipment and the customer, as well as submit instant time reports.
The solution is implemented and customized by Trimble smartdelivery’s experienced implementation and development partner Key2Mobility, in close collaboration with Lantmännen.
“By choosing Trimble smartdelivery to provide our field service engineers with remote access, Lantmännen and Swecon will be able to provide faster, more efficient and cost-effective service to their customers,” says Simon Skog, IT Manager, Lantmännen Sector Machinery. “Timely and accurate information about problems is crucial in order to achieve rapid repair and to minimize unplanned downtime.”
“Proper enterprise-class IT tools are essential today in the field engineers’ toolbox,” says Anders Tormod, CEO at Trimble smartdelivery. “The application must be very simple to use and have very high resilience and reliability. We are delighted that Lantmännen has expressed its confidence in us and Key2Mobility to deliver this important system.”
For more information, please contact:
Simon Skog, IT Director Lantmännen Maskin
Phone: +46 10 556 05 86
Anders Tormod, CEO Trimble smartdelivery
Phone: +46 (0)733 478 637
Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Owned by 25,000 Swedish farmers, we have 10,000 employees, operations in over 20 countries and an annual turnover of SEK 37 billion. With grain as our basis, we create value from farmland resources to make farming thrive. Some of our best-known food brands are AXA, Kungsörnen, GoGreen, Schulstad, Gooh!, FINN CRISP and Bonjour. Our company is founded on knowledge and values built up through generations of owners. Having research, development and operations throughout the value chain means that we can take responsibility together – from field to fork. Read more: www.lantmannen.se