PROFESSIONAL SERVICES
Trimble Smartdelivery provides a variety of services to help customers accelerate their business. The services range from accelerating business performance to implementation projects, application management, and support activities. All our professionals have extensive experience in configuration, implementation and operation of mobile enterprise systems. Their wide-ranging expertise and knowhow is based on multiple change and improvement projects.
ADVISORY & BUSINESS EXCELLENCE
Trimble Smartdelivery’s experienced consultants are ready to help improve your business and accelerate your digitalisation journey. Starting from your goals and objectives, we identify different areas of changes and suggest how our solutions can help you increase revenue and improve efficiency. Additional services within this area are analysis of business requirements and process simplifications.
Our experienced system architects have extensive experiences in designing robust and scalable enterprise systems. They can help and advise in establishing the right technical environment for your critical solution, one that maximises uptime and minimises hassle.
IMPLEMENTATION
Trimble Smartdelivery’s professional services organisation is ready to take full responsibility for your implementation project. We’ll help you configure the system to meet specific requirements. This can, for example, enable you to continue using your existing business processes while further optimising your selected strengths during system implementation.
As part of the project, you will get access to our expertise within specific business verticals and mobile enterprise systems. Our solutions can be fully integrated to your existing backend, for instance your ERP system, business systems, BI and user management. We can help you avoid costly and complex changes in legacy systems.
APPLICATION MANAGEMENT
Trimble Smartdelivery’s professional services organisation is ready to take full responsibility for your implementation project. We’ll help you configure the system to meet specific requirements. This can, for example, enable you to continue using your existing business processes while further optimising your selected strengths during system implementation.
SERVICES OFFERED
- Service management
- System maintenance
- Proactive maintenance
- Change requests and development
- System and process optimisations, analysis and design
SOFTWARE SERVICE
Software as a Service is our managed hosting service, offering a dedicated Trimble Smartdelivery instance running in our cloud. This lets you focus on your core business while we take the operational responsibility for your system.
SOLUTION BENEFITS
- Reduced IT costs
- Increased profitability
- Secure infrastructure
- Redundant infrastructure
- One single contact
Support and Partners
GLOBAL SUPPORT 24/7
Trimble Smartdelivery’s helpdesk supports our customers with either product support or complete solution support. Our global support team is available to assist you 24/7 in case of critical incidents. You will have access to our case management system and able to track your issues.
FIELD-PROVEN
Trimble Smartdelivery helps our integration partners with dedicated professional resources to boost projects with knowledge in using our solution, enterprise mobility and vertical expertise. Trimble Smartdelivery’s resources are available through all project phases.
INTUITIVE USER EXPERIENCE
Trimble Smartdelivery has an efficient onboarding programme for new integration partners — a few days of training and you’re ready to go. The onboarding programme consists of both theoretical and practical sections, giving you everything you need to begin.