Customer journey

Av Trimble smartdelivery | Article | September 24, 2019

Would the Future of Delivery be modelled by Customer Experience?

How the future of delivery services is being transformed to make the customer journey more seamless through the latest smart technologies such as sensors, self-driving techs and delivery drones.
Av Trimble smartdelivery | Article | August 31, 2019

Self-service and Customer Experience in Retail Logistics

Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
Av Trimble smartdelivery | Article | July 4, 2019

Omnichannel Logistics and the Challenges to Reach Customer Satisfaction

How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
Av Trimble smartdelivery | Article | June 17, 2019

New Age of Customer Satisfaction – Delivering to Millennials

With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
Av Trimble smartdelivery | Article | June 13, 2019

Logistics flexibility and How it affects Customer Satisfaction

What is logistics flexibility and why it is one of the most essential factors in creating a better customer service experience, which companies can employ to enhance their customer journey.