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E-commerce

Av Trimble smartdelivery | Article | June 25, 2019

Last Mile Delivery Extra Services and Customer Experience

Carefully planned and implemented extra services when added to last mile delivery can enhance customer satisfaction, increase loyalty and improve retention.
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Av Trimble smartdelivery | Article | June 17, 2019

New Age of Customer Satisfaction – Delivering to Millennials

With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
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Av Trimble smartdelivery | Article | June 2, 2019

Last Mile Delivery Experience: Value Added Services

Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
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Av Trimble smartdelivery | Article | May 6, 2019

Customer Experience Management in E-Commerce Deliveries

With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
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Av Trimble smartdelivery | Article | November 28, 2018

Posti responds to consumers’ expectations: online shopping delivery of 1-2 hours

Posti, an innovative postal company that demonstrate e-commerce delivery capabilities with delivery times of 1-2 hours from purchase to doorstep. Very exciting development!
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